Last Updated: [05/03/2025]
At Fidesco Enterprises, we strive to provide efficient financial intermediary services while ensuring transparency in our policies. This Refund & Cancellation Policy governs all transactions related to our services. By engaging with our services, you agree to the following terms.
1. Scope of Policy
This policy applies to all users utilizing Fidesco Enterprises’ services, including but not limited to loan facilitation, financial advisory, and consultation.
2. Cancellation Policy
2.1 Service Cancellation
- Once a service request has been initiated, it cannot be canceled by the user.
- In exceptional cases, Fidesco Enterprises reserves the right to approve or deny a cancellation request at its sole discretion.
- Any fees paid to third-party lenders, financial institutions, or regulatory bodies will not be refunded under any circumstances.
3. Refund Policy
3.1 Non-Refundable Fees
- All fees paid to Fidesco Enterprises are non-refundable, including but not limited to:
- Loan facilitation fees
- Processing fees
- Consultation fees
- Documentation and administrative charges
- Fees paid directly to lenders or third-party financial institutions are strictly non-refundable as per their policies.
3.2 Discretionary Refunds
- Fidesco Enterprises reserves the exclusive right to approve or deny any refund request on a case-by-case basis.
- If a refund is granted at our discretion, it will be processed within 7 to 14 business days via the original mode of payment.
4. Industry Standard Policies & Governing Laws
4.1 Industry Standard Refund & Cancellation Policies
- Reserve Bank of India (RBI) Guidelines on Digital Lending (September 2022) state that processing fees paid to lenders are non-refundable once an application is processed.
- NBFC (Non-Banking Financial Company) & Banking Regulations confirm that once documentation begins, refund claims are generally not entertained.
- The financial industry typically follows the “No Refund Once Processed” policy for loan-related services.
4.2 Indian Laws Governing Refunds & Cancellations
- Consumer Protection Act, 2019: Protects consumers but does not mandate refunds where terms have been clearly communicated.
- Indian Contract Act, 1872: Governs agreements between users and Fidesco Enterprises regarding refund policies.
- Information Technology Act, 2000: Ensures transparency in online financial transactions.
5. Dispute Resolution for Refunds & Cancellations
- Any disputes regarding refunds or cancellations will be first attempted to be resolved through negotiation and mediation.
- If unresolved, the matter will be subject to the jurisdiction of Mumbai, Maharashtra, India.
6. Modifications to This Policy
Fidesco Enterprises reserves the right to update this policy at any time. Changes will be effective immediately upon posting on our website.
7. Contact Information
For any inquiries regarding refunds or cancellations, please contact:
📧 Email: contact@fidesco.in
📞 Phone: 9653227972
🌐 Website: fidesco.in
This policy ensures compliance with financial industry standards while protecting the interests of Fidesco Enterprises and its users. If you have any questions, feel free to reach out. 😊